Dana E. Chisnell
San Francisco, California
dana@usabilityworks.net

Services :: Information architecture & interaction design

Information architecture 

Organize the content of your website, web-based application, or online documentation the right way the first time. Based on what you know about your users and their tasks, you can create an architecture for content that reflects how users think. I architect an organization for the content of your site that helps customers use your site quickly and easily, and that also fits your navigation and interaction templates. 

Interaction design

To use a radio button or a checkbox? A link or a button? Based on years of research, and software and website standards -- and most importantly -- what users want to and need to accomplish, create a design for the interface between the data and the  users that reflects how users really work.

Also, make sure the "flow" of a site matches users' expectations by taking into account their tasks, departmental operations issues, and the environment that users work in. I will work with you to create products that reflect the workflow of your customers and users, taking into account their dependencies, their contexts, and their constraints, as well as your business drivers.