Dana E. Chisnell
San Francisco, California
dana@usabilityworks.net
Need to learn about who your customers are, where they use your product, what they do with it and why? I can help you observe how people interact with your product. With findings from user research and usability evaluation we can refine the product's design. You can also use the findings to inform training, documentation, and customer support.
Do you recruit your own participants for studies? Or do you use a vendor? I can help you recruit and select the right people for any study methodology.
Or, maybe you just need a quick usability review of your product, or advice as-needed.
Contextual studies
User and task analysis
Heuristic evaluations and cognitive walkthroughs
Usability testing
Information architecture
Interaction design