Dana Chisnell

email dana@usabilityworks.net or call 415 392 0776

User experience research

Workshops

Recruiting

See my work:

The quick, the cheap, and the insightful: Usability testing “in the Wild” (slides)

Ballot design and usability (slides)

Testimony on ballot design to the US Election Assistance Commission

Style guide for voting system documentation

New Heuristics for Understanding Older Adults as Web Users

Designing Web Sites for Older Adults: Expert Review of 50 Web Sites

Help me on Kickstarter:

Jeffrey Rubin and Dana Chisnell. Foreword by Jared Spool. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Second Edition

Read my new book, Handbook of Usability Testing:

"This second edition is both a training guide and a reference book, methodical and exquisitely organized. It’s also a good read."

Technical Communication Online
Journal of the Society for Technical
Communication, February 2009

Order from

Download examples and templates

Read my blogs:

on usability testing

We're moving!

on civic design

Helping voters who have extraordinary abilities

Meet me at these events:

Listen to interviews and talks:

Design Critique DC88 Interview: Guidelines To Ensure Voting Intent

LDNIA Podcast Recorded at the IA Summit 2012 in New Orleans, Giles Colborne talks with Jared Spool, Dan Brown, Dana Chisnell, Angela Coulter, Stephen Anderson, Veronica Erb and Karl Fast

Quick, cheap, and insightful: Usability testing “in the Wild”. SF STC in November 2008

Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0

SpoolCast with Jared Spool on the difference between good user experience teams and great ones

The Big Web Show Audio and Video with Jeffrey Zeldman and Dan Benjamin in January 2011, talking about UX, testing, leveraging your expertise, New York City voting booth user experience design, and more