User experience research
Workshops
Recruiting
"This second edition is both a training guide and a reference book, methodical and exquisitely organized. It’s also a good read."
Technical Communication Online
Journal of the Society for Technical
Communication, February 2009
Order from 
Download examples and templates
on usability testing
Testing in the wild, seizing opportunity
on ballot design
Testing ballots: Real names or fictional? Direct how to vote or not?
Improving the User Experience of Voting, IACREOT Annual Conference, Tuesday-Saturday July 7-11, Spokane WA
User Experience in Elections: Poll Workers, HCI International Conference, Sunday-Friday July 19-24, San Diego CA
What to do when: Informing design at every phase, Web Design World, Monday-Wednesday July 20-22, Seattle WA
Usability testing: observing users, informing design, Higher Education Web Symposium, Monday-Tuesday September 21-22, University of Virginia, Charlottesville VA
Title TBA, User Friendly 2009, Friday-Sunday November 13-15, Shanghai China
Quick, cheap, and insightful: Usability testing “in the Wild”. SF STC in November 2008
Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0
SpoolCast with Jared Spool on the difference between good user experience teams and great ones