Dana Chisnell

email dana@usabilityworks.net or call 415 392 0776

User experience research

Workshops

Recruiting

See my work:

The quick, the cheap, and the insightful: Usability testing “in the Wild” (slides)

Ballot design and usability (slides)

Testimony on ballot design to the US Election Assistance Commission

Style guide for voting system documentation

New Heuristics for Understanding Older Adults as Web Users

Designing Web Sites for Older Adults: Expert Review of 50 Web Sites

Jeffrey Rubin and Dana Chisnell. Foreword by Jared Spool. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Second Edition

Read my new book, Handbook of Usability Testing:

"This second edition is both a training guide and a reference book, methodical and exquisitely organized. It’s also a good read."

Technical Communication Online
Journal of the Society for Technical
Communication, February 2009

Order from

Download examples and templates

Read my blogs:

on usability testing

Researcher as director: scripts and stage direction

on ballot design

Voting: The 233-year-old design problem

Meet me at these events:

"Design Studio for World Peace: Effecting change in elections" Breakout session with Yoni Kroll,
IDEA2010, Thursday-Saturday September 30-October 2, Philadelphia PA

Listen to interviews and talks:

Quick, cheap, and insightful: Usability testing “in the Wild”. SF STC in November 2008

Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0

SpoolCast with Jared Spool on the difference between good user experience teams and great ones