User experience research
Workshops
Recruiting
"This second edition is both a training guide and a reference book, methodical and exquisitely organized. It’s also a good read."
Technical Communication Online
Journal of the Society for Technical
Communication, February 2009
Order from 
Download examples and templates
on usability testing
Wilder than testing in the wild: usability testing by flash mob
on civic design
What can you learn from usability testing in the civic space?
Topic to be announced, Big Design 2012, Friday June 1, Crown Plaza Hotel, Addison, TX
Democracy is a design problem: How changes in design change the outcome of elections, IEEE Computer Society and GBC/ACM, Thursday June 21, MIT Room E51-315, Cambridge, MA
Topic to be announced, WebVisions Chicago, September 26-29, Harrington College of Design, Chicago, IL
Topic to be announced, BayCHI, Tuesday October 9, PARC, Palo Alto, CA
Topic to be announced, NYC UPA, Tuesday October 23, New York City
Design Critique DC88 Interview: Guidelines To Ensure Voting Intent
LDNIA Podcast Recorded at the IA Summit 2012 in New Orleans, Giles Colborne talks with Jared Spool, Dan Brown, Dana Chisnell, Angela Coulter, Stephen Anderson, Veronica Erb and Karl Fast
Quick, cheap, and insightful: Usability testing “in the Wild”. SF STC in November 2008
Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0
SpoolCast with Jared Spool on the difference between good user experience teams and great ones
The Big Web Show Audio and Video with Jeffrey Zeldman and Dan Benjamin in January 2011, talking about UX, testing, leveraging your expertise, New York City voting booth user experience design, and more