User experience research
Workshops
Recruiting
"This second edition is both a training guide and a reference book, methodical and exquisitely organized. It’s also a good read."
Technical Communication Online
Journal of the Society for Technical
Communication, February 2009
Order from 
Download examples and templates
on usability testing
User interfaces make Fast Company's biggest design moments of the last decade
on ballot design
Why keep it to yourself? Getting everyone on the team to do usability testing,
IA Summit, Friday-Sunday April 9-11, Phoenix AZ
Making smart design decisions: Informing design through usability testing,
UX Lx, Saturday-Monday May 12-14, Lisbon Portugal
Five users will find 85% of the usability problems - and other myths about usability testing, a panel discussion with Rolf Molich et al,
Usability Professionals' Association, Thursday-Monday May 24-28, Munich Germany
Quick, cheap, and insightful: Usability testing “in the Wild”. SF STC in November 2008
Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0
SpoolCast with Jared Spool on the difference between good user experience teams and great ones