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Dana Chisnell

email dana@usabilityworks.net or call 415 392 0776

User experience research

Workshops

Recruiting


Jeffrey Rubin and Dana Chisnell. Foreword by Jared Spool. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Second Edition

Read my new book, Handbook of Usability Testing:

"This second edition is both a training guide and a reference book, methodical and exquisitely organized. It’s also a good read."

Technical Communication Online
Journal of the Society for Technical
Communication, February 2009

Order from amazon.com

Download examples and templates


Read my blogs:

on usability testing

on ballot design


Meet me at these events:

Improving the User Experience of Voting, IACREOT Annual Conference, Tuesday-Saturday July 7-11, Spokane WA

User Experience in Elections: Poll Workers, HCI International Conference, Sunday-Friday July 19-24, San Diego CA

What to do when: Informing design at every phase, Web Design World, Monday-Wednesday July 20-22, Seattle WA

Usability testing: observing users, informing design, Higher Education Web Symposium, Monday-Tuesday September 21-22, University of Virginia, Charlottesville VA

Title TBA, User Friendly 2009, Friday-Sunday November 13-15, Shanghai China


Listen to interviews and talks:

Quick, cheap, and insightful: Usability testing “in the Wild”. SF STC in November 2008

Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0

SpoolCast with Jared Spool on the difference between good user experience teams and great ones

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