User experience research
Workshops
Recruiting
"This second edition is both a training guide and a reference book, methodical and exquisitely organized. It’s also a good read."
Technical Communication Online
Journal of the Society for Technical
Communication, February 2009
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Download examples and templates
on usability testing
Four secrets of getting great participants who show up
on civic design
45-minute session, "Real Users Don't Do Tasks: Rethinking user research for the social web", Interaction 2012, Tuesday January 31 – Saturday February 4, Dublin Ireland
Full-day workshop, "Design, Data, and Saving the World: Collaborative techniques to master design challenges", Webstock, Monday February 13 – Friday February 17, Wellington New Zealand
Panel, "Voting’s Viral: Voters, Election Officials & Social Media" with Lee Rainie, Jeannie Layson, Jared Marcotte, and Dean Logan, SxSW Interactive, Monday March 12, Austin Convention Center, Austin TX
Half-day workshop, "Making sense of the data: Collaborative data analysis techniques" and 45-min session, "Deconstructing Delight: Pleasure, Flow, and Meaning" , IA Summit, Wednesday March 21 – Sunday March 25, New Orleans LA
Topic to be announced, NYC UPA, Tuesday October 23, New York City
Quick, cheap, and insightful: Usability testing “in the Wild”. SF STC in November 2008
Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0
SpoolCast with Jared Spool on the difference between good user experience teams and great ones
The Big Web Show Audio and Video with Jeffrey Zeldman and Dan Benjamin in January 2011, talking about UX, testing, leveraging your expertise, New York City voting booth user experience design, and more